Shipping & Returns
Everything you need to know about delivery, tracking, and our 30-Day Quitine Guarantee.
Getting Your Order to You
We aim to get your order moving as quickly as possible so you can begin your quit plan without delay.Orders placed before 12pm (Monday–Friday) typically begin processing the same business day.Orders placed after 12pm, on weekends, or during federal holidays will begin processing on the next business day.
Delivery Timeframes
Standard Shipping
Delivered within 3–5 business days.
Expedited Shipping
Delivered within 2 business days.
All orders include tracking so you can follow your shipment once it leaves the fulfillment center. Please allow additional delivery time during peak holiday periods due to increased carrier demand.
Tracking Your Order
Once your order ships, you will receive an email with your tracking number so you can monitor delivery.
Shipping Locations
We currently ship within the continental United States. If you require shipping outside this area, please contact our support team before placing your order as additional arrangements may be required.
PO Boxes & Parcel Lockers
Yes, we can ship to PO Boxes and parcel lockers.
Packaging
Your order is carefully packed to protect the contents during transit. While outer packaging may occasionally show signs of handling by the carrier, the contents inside should arrive intact. If your order arrives damaged, please contact us and we'll resolve the issue quickly.
The Quitine 30-Day Guarantee
Quitting nicotine is challenging. Trying a product to help shouldn't be.Every Quitine purchase is protected by our 30-Day Quitine Guarantee.You can try Quitine products for up to 30 days. If you're not satisfied with the product or your progress, you can request a full refund of the purchase price.
No stress. No risk.
How the Guarantee Works
Try Quitine for 30 Days
Use your gum, lozenges, patches, or combination as part of your quit plan.
Contact Our Support Team
Email info@quitine.com or reach out via the chat in the bottom corner of the website within 30 days of purchase.
Provide Your Order Details
We'll ask for your order number and a brief explanation of why the product didn't meet your expectations. This feedback helps us continue improving our products.
Return the Product
Send the unused portion of the NRT product back to us following the return instructions provided by our support team. We will cover the return shipping cost.
Receive Your Refund
Once we receive your return, we'll process your full refund promptly.
Need Help With Your Order?
Refund Processing
Refunds are typically processed within 2–3 business daysYour bank may take up to 10 business days to post the refund
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us with a photo of the issue so we can resolve it quickly
Support for Your Entire Quit Journey
Quitine is more than nicotine replacement therapy.
The Quitine Circle is our free support community, open to everyone quitting smoking or vaping. No purchase is required, and you do not need to use Quitine products to participate.
Guidance from the 90-Day Quit Program
A printable Quit Program Workbook to track progress
Support from others going through the same process
Practical tips for managing cravings, routines, and triggers
Quitting isn't just about removing nicotine. It's about building a system that helps it stick. And that's exactly what the Quitine Circle was created to do.